Refund & Return

We at GenAlpha are committed to providing you with high-quality products and exceptional customer service. As part of our commitment, we want to ensure clarity regarding our policy on returns and refunds. Please read the following policy carefully before making a purchase:

1. No Returns:
We do not accept returns or exchanges for any of our products. All sales are final. This policy includes but is not limited to items purchased through our website, in-store, or any other platform.

2. No Refunds:
Due to the nature of our products and the potential for personal use, we do not offer refunds under any circumstances. This includes situations where a product is unopened, unused, or has not been tampered with.

3. Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact our customer support within 1 day of receiving your order. We will be happy to assist you and provide a suitable resolution.

4. Order Accuracy:
Before placing your order, please ensure that all product details, quantities, and shipping information are accurate. We cannot make changes to orders once they have been placed, and refunds will not be issued for incorrect orders.

5. Cancellations:
Order cancellations are not accepted once an order has been placed and payment has been processed. Please review your order carefully before confirming your purchase.